Shipping policy

Circular Tech – Shipping Policy

Effective Date: 12/08/2025

At Circular Tech, we are committed to delivering your order quickly, securely and with minimal environmental impact. Please read the following shipping policy, which outlines how we process, ship and deliver your purchases.

1. Processing Time

Orders are processed within 2-7 business days (Monday–Friday, excluding public holidays) after payment has been received.
You will receive an order confirmation email once your order is placed and a shipping confirmation email with tracking details once your order has been dispatched.

2. Shipping Methods & Timeframes

All items are delivered by courier. We exclusively use Toll Freight for all deliveries. Small items only can be shipped by Australia Post. Overseas: Royle - FedEx.

Estimated delivery times are:

Standard Shipping: 2-7 business days (metro areas) / up to 12 business days (rural & remote areas)
International Shipping: 5-15 business days.

Please note: Delivery times are estimates only and may be affected by factors outside our control such as weather events, courier delays, or peak periods.

Is express delivery available?

At this time, we don’t offer express delivery. All orders are shipped via our standard courier service to ensure reliable and cost-effective delivery for our customers.

3. Shipping Costs

Standard Shipping: $25
Shipping costs are calculated at checkout and displayed before you finalise your purchase.

4. Delivery Address & Responsibility

Please ensure your shipping address is complete and accurate. Circular Tech cannot be held responsible for delays or losses caused by incorrect address details provided at checkout.
If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may apply to resend it.

5. Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your shipment through the carrier’s website.

6. Delays & Missing Parcels

While we work with reliable carriers, delays can occasionally occur. If your order is delayed or appears lost:

Please first check the tracking information provided.
If no updates are shown within a reasonable period, contact us at hello@circulartech.com.au and we will investigate with the carrier.
Under Australian Consumer Law, if your goods are lost in transit before being delivered to you, you are entitled to a replacement or refund.

7. Damaged Items

If your order arrives damaged:

Please contact us within 7 days of receiving your item.
Include your order number, photos of the damage and a brief description.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Circular Tech will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@circulartech.com.au

8. International Shipping

At present, Circular Tech ships only within Australia and New Zealand.

9. Contact Us

For questions about shipping or delivery, please contact us:

Circular Tech
Email: Hello@circulartech.com.au
Phone: 0405 966 390
Business Address: Queensland, Australia