Refund policy

Returns

At Circular Tech, we offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unused with tags and in its original packaging. You must also provide a receipt or other proof of purchase.

To start a return, please contact us at hello@circulartech.com.au.

If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package.
Items returned without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

• Your item is defective

• Your item is damaged

• You received the wrong item

We will assess the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom or special-order products

• We do not accept returns for sale items or gift cards.

If you have questions or concerns about a specific item, please contact us at hello@circulartech.com.au before purchasing.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item. Once your return is approved, you may place a new order for the replacement item.

Refunds

We will notify you once we have received and inspected your return and advise whether your refund has been approved.

If approved, your refund will be processed back to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and display the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at hello@circulartech.com.au